Dear Émilie,

We are sorry to hear that you were disappointed with your experience.

After you informed us about the quality issue with the cashew nuts, we promptly issued a full refund. We understand that you would have preferred a replacement product. At that time, however, we were in the process of linking our inventory to individual product batches. Unfortunately, for this specific product, that process had not yet been fully completed, which meant we could not guarantee that a replacement would come from a different batch. For that reason, we believed that issuing a full refund was the safest and most responsible solution.

We are sorry that this has left you with a negative impression of our service, as that was certainly never our intention. Should you ever wish to discuss this further, we would be happy to hear from you.

Kind regards,

Team Nutsupply